Walkouts
Visitors who see a full room leave and go somewhere else. You never find out, because a walkout leaves no record — there is nothing in your system to count.
Queue Management System
The queue management system that cuts waiting times by 60%
Digital tickets, live counter displays and SMS call-ahead — so your visitors stop standing in line and your staff stop managing the crowd. Deployed in days, not quarters.
- Live in under 2 weeks — cloud or on-premise
- Works on any screen you already own
- No per-ticket fees, ever
- Shorter average wait
- 60% Shorter average wait
- Organisations served
- 500+ Organisations served
- Typical go-live
- 2 wks Typical go-live
- Support coverage
- 24/7 Support coverage
lead.form_title
A 20-minute walkthrough of your own workflow. No sales script.
Trusted by service teams across healthcare, government and retail
- Clinics & hospitals
- Government service centres
- Banks & bureaux
- Retail service desks
The real cost of a badly run queue
A crowded waiting room is a revenue problem, not a furniture problem
Every organisation that serves people in person pays these three taxes. Most never measure them.
Staff doing crowd control
Front-desk staff you hired to serve customers spend their shift answering "how much longer?" instead. That is paid time producing nothing.
No data to fix it
Without arrival, wait and service times you cannot staff to demand. Rosters get set by habit, so Monday is chaos and Thursday is idle.
What you get
Everything a queue needs, nothing it does not
One system covering arrival to service, with the reporting to prove it worked.
Digital ticketing
Visitors take a ticket from a kiosk, a QR code or their phone before they arrive. Paper rolls optional.
Live counter displays
Now-serving screens on any TV or monitor, with multilingual audio call-out. Runs on hardware you already own.
SMS & WhatsApp alerts
People wait in the car, the cafe or at home and get called back a few minutes before their turn.
Smart routing
Route by service type, language, priority or appointment so the right visitor reaches the right desk first time.
Live analytics
Wait time, service time, no-shows and peak load per branch, per counter, per hour — exported or piped to your BI tool.
Open API & integrations
REST API and webhooks connect the queue to your CRM, patient record or case management system.
How it works
Live in two weeks
A short, predictable rollout — you are not signing up for a six-month project.
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1
Map your flow
A 20-minute call where we map your services, counters and priorities. You leave with the flow diagram whether you buy or not.
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2
We configure
We build your queue logic, screens and branding in our cloud. Nothing to install at your end unless you want on-premise.
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3
Pilot one branch
Run one location for a week against your current process. Measured, side by side, with real numbers.
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4
Roll out & support
Remaining branches go live with staff training included, then 24/7 support and quarterly tuning reviews.
Built for
Where a queue system pays for itself fastest
Anywhere people arrive faster than you can serve them.
Healthcare
Outpatient clinics, labs and pharmacies — route by department and keep waiting rooms below capacity.
Government services
Immigration, licensing and municipal offices with appointment-plus-walk-in queues and multilingual call-out.
Banking & exchange
Branch counters with priority tiers for premium customers and separate flows for teller vs advisory.
Retail & service desks
Click-and-collect, returns and repairs — turn a queue into a scheduled appointment slot.
Questions people ask before booking
Queue management system FAQ
How long does it take to set up a queue management system?
Two weeks is typical: a discovery call in week one, configuration and a single-branch pilot in week two. Multi-site rollouts add roughly a week per five branches, mostly for staff training rather than technical work.
Do we need to buy new hardware?
No. The system runs in a browser, so any existing TV, monitor, tablet or PC can act as a display or kiosk. Ticket printers and dedicated kiosks are optional — many customers start with QR codes on a printed sign and add hardware later.
Can it work alongside our existing appointment or patient system?
Yes. There is a REST API and webhooks, so appointments booked elsewhere can create queue tickets automatically, and completed visits can write back to your CRM, EHR or case management system.
Is it GDPR compliant, and where is the data stored?
Yes. Data is held in EU data centres by default, personal data is retained only as long as your configured policy allows, and we sign a Data Processing Agreement as standard. On-premise deployment is available where data cannot leave your building.
How is it priced?
A flat subscription per location, with unlimited tickets and unlimited counters. We do not charge per ticket or per visitor, so the cost does not rise when your service gets busier.
What happens if the internet goes down?
Local displays and ticket issuing keep running in offline mode and sync when the connection returns, so a dropped line never stops people being served.
Can visitors join the queue before they arrive?
Yes — through a QR code, a link on your website or an SMS. Virtual queuing is what drives most of the wait-time reduction, because the waiting happens somewhere more comfortable than your lobby.
See it running on your own queue
Twenty minutes, your workflow, real numbers. If it is not a fit we will say so on the call.